FAQ
What is NYCCool?
NYCCool is a New York lifestyle brand rooted in surprise philosophy. Born from the idea that every day holds the promise of something extraordinary, NYCCool offers blind boxes, DIY materials, and funny stuff.
How long does shipping take?
Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 4 p.m. PST, excluding weekends and major USA holidays. Orders will ship 3-14 business day after you order. This does not include the time spent in transit!
*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
- If you have made an error in your address, please email us ASAP., so we can quickly change it. After an order has left the warehouse, the address cannot be changed any more.
- Please note that we are not held responsible for any import duties or taxes. Some of our products come from our overseas warehouse and you may need to pay import duties or taxes, especially living outside of the USA.
How much is shipping?
There will be no charge if your order is over 80$. All shipping rates will vary depending on a few different factors, some of which include:
- Distance
- Total weight of package
- Selected shipping method
I am having issues checking out
We are sorry to hear you are having trouble placing your order.
If you are unable to check out after double checking your order is meeting the purchase threshold of $10 and that all fields have been filled at check-out, we recommend contacting our customer support for further assistance with getting your order to go through.
You can reach out directly by contacting our support team in the way below:
- Email: nacholee72@gmail.com
- Telegram:
- Whatsapp: